KPIs, Reporting & Performance Management

Performance management helps organisations become more successful and stay ahead of the competition. It involves measuring, reporting and managing progress in order to improve performance. 70% of businesses which fail do so because they take too little action too late; hence it is very important that companies know what exactly to measure and when

There are many performance management frameworks available for organisations to adopt, but the common purpose is to measure, report and manage progress in order to improve performance, either at an individual or organisational level.

The Harvard Business Review voted the Balanced Scorecard one of the most influential business ideas to ever be presented and it has been an exceptionally popular business tool over the last 20 years.

We can work with you to design and implement your own Balanced Scorecard and help you to:

  • clarify your strategy and communicate your business priorities and objectives
  • monitor progress by measuring to what extent priorities and objectives are being delivered
  • define and manage action plans to ensure initiatives are in place to deliver your priorities and strategic objectives.

WHAT ARE KPIs?

Key performance indicators (KPIs) refer to a set of quantifiable measurements used to gauge a company's overall performance. KPIs specifically help determine an organisation's strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector.

We understand that organisations can struggle to determine which KPIs are important and sometimes measure for measuring's sake. We will work with you to identify a set of KPIs which, when monitored, will drive the most effective improvements in your organisation.

Some of the KPIs we can work with you to measure for your business:

  • Quantitative indicators- these can be presented with a number. eg Financial performance or occupancy of properties.
  • Qualitative indicators these can't always be presented as a number. eg Regulatory performance or customer satisfaction.
  • Leading indicators these can predict future performance and help redirect resources if indications show a target isn't likely to be met
  • Lagging indicators these present a success or failure after the event and can be used to learn from experience for the future
  • Input indicators these measure the amount of resources consumed during the generation of the outcome and can help to show productivity of people, process or property
  • Process indicators these represent the efficiency or the productivity of a process
  • Directional indicators these specify whether or not an organisation is getting better and like leading indicators can help redirect resources

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KPIs, Reporting & Performance Management

KPIs

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Policy & Procedures

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Strategic Planning

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Audit Support

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Contract Management

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